If you are facing problems while activating your iPhone, iPad, or iPod touch after installing iOS 9.3, you’re not alone.Apple has acknowledged an issue with the update and has also temporarily paused the roll-out for some older devices.
When Apple released iOS 9.3 earlier this week, a number of iPad 2 and iPhone 5S owners complained that the update process failed to work and bricked their iPads & iPhone’s in the process.Apple later commented on the problem of older devices to tech site iMore:
Updating some iOS devices (iPhone 5s and earlier and iPad Air and earlier) to iOS 9.3 can require entering the Apple ID and password used to set up the device in order to complete the software update. In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password. For these older devices, we have temporarily pulled back the update and will release an updated version of iOS 9.3 in the next few days that does not require this step.
Apple has now posted an official workaround that fixes the reported activation issue.You can also follow the steps mentioned below :
- Sign in to iCloud.com from a computer. You can get help if you forgot your Apple ID or need to reset your Apple ID password.
- Open Settings and scroll to the My Devices section.
- Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.
- Connect your iPhone, iPad, or iPod touch to the computer.
- Open iTunes. Make sure that you have the latest version of iTunes.
- Select your device. You should see the Activate [your device] screen in iTunes.
- Enter your Apple ID and password and click Continue.
Or try to sign in to iCloud.com, so you can remove Activation Lock:
- Turn off your device or take it offline.
- Sign in to iCloud.com with your Apple ID and password.
- Open Find My iPhone.
- Select All Devices, then select your device.
- Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click next to your device, then click Remove.
- After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again.
If you need help, contact Apple Support.
Meanwhile, 9to5Mac reports Apple has already started to push a new build of iOS 9.3 (13E236 vs 13E233) to older devices, far ahead of its “next few days” timescale.